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DELIVERY & RETURNS

BORN HYBRID: AMBASSADORS OF SUSTAINABLE FASHION

Hello! And thank you for your interest in shopping with us 😁 We are still posting orders out as usual and pop to the post office every 2 days.

Orders of 2+ graphic T-shirts qualify for free delivery. All items are packaged in eco friendly, recyclable packaging.

UK Delivery

Standard UK delivery:

  • 3 – 5 working days.

‘Print to order’ items (check product description):

  • 10 working days. 

UK parcels will be delivered Royal Mail Second Class (1-2 T-shirts), Second Class Signed For (3-5 T-shirts) or Tracked 48 (6+ T-shirts).

International Delivery

Unless otherwise stated, delivery times are as follows:

  • Europe: 5-7 working days
  • Worldwide: 7-9 working days

‘Print to order’ items (check product description):

  • Europe: up to 12 working days
  • Worldwide: up to 17 working days

International parcels will be delivered Royal Mail International Standard (1-3 T-shirts) or International Tracked and Signed (4+ T-shirts).

 

Tracking is available at an additional fee for parcels containing 1-3 T-shirts. Please contact us if you require tracking.

 

Please note that customers based outside of the UK are responsible for any duties, fees and taxes applicable to your region. We are also not responsible for delays due to customs.

Ultra Low Carbon Delivery

If you are ordering 1 or 2 T-shirts from outside the UK and would like to reduce your carbon footprint, contact us to arrange sending your parcel exclusively via surface mail. Please note that this could increase delivery times by an additional 3 months.

Returns

Please return your purchase in the original condition within 14 days of purchase for a full refund of the item.

 

Unless the item arrives defective or damaged (with photographic proof) we cannot accept any returns that indicate they have been used or are not returned in the original saleable condition. Please note: we cannot refund the return shipping costs of your purchase or the outward shipping costs.

 

If you would like to swap sizes we would be happy to do this for you. Just ping us an email first – bornhybridtrading@gmail.com Our returns address is: 12 Cotham Grove, Bristol, BS6 6AL, UK

 

When returning items, we tend to recommend using trackable delivery as this guarantees that it arrives safely with us – if the item does not arrive back with us we will not be able to refund you.

 

If you have any problems with your order, please do reach out to us before leaving a review – we’re always happy to help 🙂  bornhybridtrading@gmail.com

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